Clik here to view.
A Perfect Example of Twitter As A Customer Relationship Tool
I would like to share a story about a local business that used Twitter last week to brilliantly handle a customer service challenge. It is a perfect example of how social media has value for large AND...
View ArticleClik here to view.
How to Lose a Customer in 3 Minutes or Less
I hate to see customer service mistakes that cost companies a customer in just minutes, when it could have been an easy opportunity for winning customer loyalty for life. Unfortunately, this is a very...
View ArticleClik here to view.
There is Far More to Social Media Than Just Facebook and Twitter
Jay Baer of Convince & Convert just announced a great new piece of research is heading our way – The Social Habit. Brand research maven Susan Baier is involved, so I know it will be a winner. The...
View ArticleClik here to view.
Work With Clients? Conquer These 9 Ninja Skills To Be A Fantastic Account...
Twelve horrifying words. “This logo looks like something my teenager created. Your agency is fired. ” Coming from the mouth of one a clients at my first agency job, during my first logo development...
View Article
